Founded in 2017
Ricky Brett Hudson is the owner and founder of Acts of Service Plumbing. The company was founded in 2017.
Family ownership
“It's my dad, Ricky, me, and my older brother, Casey. We're all three co-owners. ... Everyone who works here is like family." — Michael Hudson, co-owner
The name
Acts of Service came from the book The Five Love Languages, and the first one is acts of service. That's where my dad got the name. ... We're here to serve our customers.
Customer respect
We're a very tight company, and when our guys go into a customer's house, they treat it like their own house. They treat our customers with respect, like our customers are our family.
Where "Acts of Service" Comes From
"Acts of Service came from the book The Five Love Languages, and the first one is acts of service. That's where my dad got the name. ... We're here to serve our customers." — Michael Hudson, co-owner
Why our techs are paid hourly
“The honest reason why we do hourly and not commission is because when guys become commission, they become car salesmen. Our technicians go in with the mindset of, ‘I get paid hourly, so I’m coming in to do the best job to my ability and what’s best for the customer.’ If your water heater can be repaired or needs to be replaced, the technician gets paid the same.” — Michael Hudson, co-owner
Upfront pricing that stays put
We diagnose the problem first, then give you a fair upfront price. If a little extra work turns up that we didn’t know about, the price still stays the same.
“Sometimes we’ve bid the job for a certain amount of hours and it only took less. We went back to the customer and dropped the bill down. We need to make a profit, but we don’t need to take advantage of the customer.” — Michael Hudson
Giving back to our community
We hear from people who are struggling and can’t afford a plumber, sometimes after losing a spouse or a job. “A lot of times we end up what we call blessings, and we just do the job for them for free. We know what it’s like to struggle, too, and we want to give back to our community.” — Michael Hudson
Thank you to seniors and veterans
Let us know when you call if you’re a senior or a veteran. Seniors get free estimates and 10% off, and veterans get 10% off their bill.
The work behind the family name
Michael describes the choice to pay technicians hourly as a repair decision, not just a payroll decision. The technician receives the same pay whether a water heater gets repaired or replaced. His example is a leaking connector above a tank: that can be a repair rather than a reason to sell a new heater. Testing the actual problem comes before choosing the bigger job.
The same approach applies to recurring water leaks. Michael says one slab leak does not automatically mean a house needs every water line replaced. When leaks return close together, he offers a repipe estimate so the homeowner can compare that option with another repair. He explains what each option would involve so the family can decide, rather than recommending the same work for every house.
You can read those explanations on our water heater repair and whole-home repiping pages. Both start with what the plumber finds, rather than assuming the most expensive outcome.
Respect includes the small things
Michael specifically mentions shoe covers and tarps when describing a visit to a customer's home. Shutoff valves are another detail he checks during an inspection: they sit out of sight beneath fixtures, where rust, mineral buildup and a slow drip can go unnoticed. His inspection also includes the condensate drains serving heating and cooling equipment because sludge can block those drains.
Michelle Baker runs the office, while Ricky and his sons Michael and Casey own the company. Michael asks customers to mention a referral when they call the office. If you are a senior or a veteran, let Michelle know when you book so the team can discuss the discounts available to you.
Straight Answers
Who founded Acts of Service Plumbing?
Ricky Brett Hudson is the owner and founder of Acts of Service Plumbing. The company was founded in 2017.
Who are the co-owners?
“It's my dad, Ricky, me, and my older brother, Casey. We're all three co-owners. ... Everyone who works here is like family." — Michael Hudson, co-owner
What does Acts of Service mean?
Acts of Service came from the book The Five Love Languages, and the first one is acts of service. That's where my dad got the name. ... We're here to serve our customers.
Does a technician earn more for recommending a replacement?
No. Michael says the technician is paid the same whether a water heater is repaired or replaced.
What does Michael look at during a home plumbing inspection?
He checks condensate drains and the shutoff valves under fixtures, along with testing the home's plumbing.
